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Paul Maglio is senior manager of Service Systems Research at the IBM Almaden Research Center in San Jose, California. His group encompases social, cognitive, computer and business sciences, and aims at creating a foundation for basic and applied research in how people work and create value --- both mechanisms of individual and group behavior as well as processes, practices and technologies developed to support specific business goals. This work is meant to be informed by, and have an impact on, people- and information-intensive businesses, such as IBM Global Services.
Since joining IBM Research in 1995, Maglio has worked on programmable Web intermediaries, attentive user interaces, multimodal human-computer interaction and human aspects of autonomic computing. He holds twelve patents and has published more than 60 scientific papers in various areas of computer science and cognitive science. He holds a bachelor's degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California at San Diego.
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