| Service Science is becoming a strategic area of scientific study at IBM Research. Historically, IBM has been a leader in applying mathematics, statistics, and operations research to traditional manufacturing problems such as supply chain management, transportation optimization and logistics management. While these concerns continue to be of importance to manufacturing companies, the shift towards service-based economies in certain parts of the world are bringing new business concerns to focus. Industry leaders need guidance on how to innovate, manage, evaluate and optimize their service businesses. IBM Research is actively working with the world-wide research and academic communities to help define research directions for Service Science. These activities include new academic initiatives such as Service Science Management and Engineering (SSME) and sponsoring several conferences in this area to stimulate research and cross-disciplinary collaboration. The mission of the Service Science Professional Interest Community (PIC) is to stimulate this cross-disciplinary research and provide a forum within the IBM Research community in the study of theory, methods and application of service science, management, engineering and practice. In doing so, the PIC intends to positively influence and impact the external research community, collaborate with top researchers in the mission areas and attract top graduate student talent as potential hires.
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