IBM Systems Journal - 2002 Copyright

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IBM Journal of Research and Development  
Volume 32, Number 1, Page 80 (1993)
Busness Transformation Through Database Te...
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A new approach to business processes

by A. L. Scherr
This paper presents a methodology for analyzing and designing the processes that an enterprise uses to conduct its business. The methodology builds upon traditional approaches to business process definition by adding the dimension of people's accountabilities: their roles, relationships, and agreements. The approach presented allows for unique insights into customer satisfaction, employee empowerment, and quality. It also provides a basis for spanning the concerns of both business people and information technologists responsible for providing business process automation.
Related Subjects: Business Planning; Management; Process