IBM Systems Journal - 2002 Copyright

IBM Skip to main content
  Home     Products & services     Support & downloads     My account  

  Select a country  
Journals Home  
  Systems Journal  
    Current Issue  
    Recent Issues  
    Papers in Progress  
    Search/Index  
    Orders  
    Description  
    Author's Guide  
Journal of Research
and Development
  Staff  
  Contact Us  
  Related links:  
     IBM Research  

IBM Journal of Research and Development  
Volume 33, Number 1, Page 4 (1994)
Software Quality
  Full article: arrowPDF   arrowCopyright info





   

Software quality: An overview from the perspective of total quality management

by S. H. Kan, V. R. Basili, L. N. Shapiro
This essay presents a tutorial that discusses software quality in the context of total quality management (TQM). Beginning with a historical perspective of software engineering, the tutorial examines the definition of software quality and discusses TQM as a management philosophy along with its key elements: customer focus, process improvement, the human side of quality, and data, measurement, and analysis. It then focuses on the software-development specifics and the advancements made on many fronts that are related to each of the TQM elements. In conclusion, key directions for software quality improvements are summarized.
Related Subjects: Essay; Management; Programming